Privacy Policy

1. Who We Are

Nexter AI Agency ("we", "us", "our") is a specialist AI implementation agency based in the United Kingdom, building AI receptionists, chatbots, and automation systems for hotels, clinics, and law firms. We operate under the Nexter AI Group umbrella of brands.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, request a demo, or contact us.

2. What Data We Collect

Data you give us directly

• Name and business name when you submit our demo enquiry or contact form
• Email address and phone number when you contact us
• Industry type and the challenges you describe in your enquiry
• Email address when you subscribe to our newsletter

Data collected automatically

• IP address and browser type (via server logs and hosting infrastructure)
• Pages visited, time on site, and referral source
• Device and operating system type

We do not use advertising trackers, sell your data, or share it with third parties for marketing purposes.

3. How We Use Your Data

• To respond to your demo enquiry — when you submit our contact or demo booking form
• To send newsletters — only if you explicitly subscribe; you can unsubscribe at any time
• To improve our website — using anonymised analytics to understand how visitors use the site
• To comply with legal obligations — where required by UK or EU law

4. Legal Basis for Processing (UK GDPR)

• Legitimate interests — responding to professional enquiries and improving our services
• Consent — for newsletter subscriptions (you can withdraw consent at any time)
• Legal obligation — where we are required to retain data by law

5. How Long We Keep Your Data

We retain demo enquiry and contact form submissions for up to 24 months to allow for follow-up on client discussions. Newsletter subscriber data is retained until you unsubscribe. We delete or anonymise data that is no longer needed.

6. Who We Share Data With

We use the following third-party processors to operate our website:

• Hosting provider — website hosting and form processing (EU-US Data Privacy Framework compliant where applicable)

We do not share your personal data with any other third parties unless required to do so by law.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing
• Data portability
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at info@nexteraigroup.com.

8. Cookies

We use essential cookies required for the website to function correctly. We do not currently use advertising or tracking cookies. See our Cookie Policy for full details.

9. International Transfers

Our website hosting may process data in the United States. Our hosting provider participates in the EU-US Data Privacy Framework and provides adequate safeguards for international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes.

11. Contact Us

For any privacy-related questions or to exercise your rights, please contact us at: